Instinct Tours Privacy Policy

At Instinct Tours, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information, whether obtained through our website, electronic communication, or verbal interaction. We encourage you to read this policy carefully to understand:

• The types of personal information we collect and process
• How and when we collect and use your personal data
• Who is responsible for managing and protecting your information
• The circumstances under which we may share your data with third parties

1. Data Collection and Consent

By using our website, engaging with us via email, or utilizing our services, you acknowledge that you have read this policy and consent to the collection and processing of your personal information.

Personal Information refers to any data that identifies you as an individual or legal entity. This may include, but is not limited to:

• Full name
• Physical and mailing address
• Email address
• Phone number
• Age, gender, nationality, or ethnic background
• Financial or medical information
• IP address and geolocation data
• Personal opinions, preferences, and where applicable, sensitive information (e.g., religious beliefs, political views, or health-related data)

2. How We Use Your Information

Your personal information will only be used in accordance with this policy or as specifically communicated to you at the time of collection. We may use your information for the following purposes:

• To verify your identity
• To communicate with you regarding our services, including itinerary preparation and quotations
• To process payments, refunds, and related transactions
• To respond to your inquiries, feedback, or complaints
• To personalize your guest experience and remember your preferences
• To comply with legal obligations or internal risk and compliance checks
• To send marketing materials if you have opted in

3. Newsletter and Marketing Communications

If you subscribe to our newsletter, we may periodically send you updates about conservation news, tour offers, and other relevant information using the email address you provided.

You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.

4. Data Protection and Security

All personal information provided to us is stored on secure servers. We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, disclosure, or misuse.

We only transfer your information to third parties whose privacy policies provide a level of protection consistent with this policy.

5. Limitation of Liability

While we take every reasonable precaution to protect your data, we cannot be held responsible for security breaches that may result in unauthorized access or misuse of your information by third parties. By using our services, you agree to indemnify and hold Instinct Tours harmless in such cases.

6. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website. Continued use of our services constitutes acceptance of the revised terms.